Alert Level Two and Four Update - September 2021
The FMA remains fully operational and our teams are available to assist with enquiries. Our physical offices remain closed with our staff working from home. Please contact us through the usual channels [email protected] or on 0800 434 566.
The response to the current Delta variant outbreak means that this lockdown is different to previous lockdowns. We know industry may be facing new challenges posed by the stricter rules so please contact us if you would like our assistance or guidance on issues.
To assist industry, we are deferring some of our current work to reduce regulatory burden and allow firms to focus on their customers. Where appropriate we will be in touch with our licensed and supervised entities to understand how they are operating and any issues they are facing. We are open to requests for guidance or relief and encourage market participants to connect with us on how we can support industry. To help prioritise our response, we may defer some work related to monitoring and information requests.
While we want to assist industry to focus on customers, the FMA is committed to responding quickly if we see anyone trying to take advantage of the current situation, or instances of serious misconduct, including moving swiftly to warn the public of any investment scams.
Financial Licensing remains open
Full licensing for financial advice providers remains open. Our team is committed to processing your application as soon as possible. We are available to assist you - please contact us through the usual channels.
KiwiSaver hardship withdrawals
KiwiSaver hardship withdrawals are designed as a ‘last resort’ and there is a process you must follow to apply. Find out more about applying for a KiwiSaver hardship withdrawal.
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