Some products may exaggerate their sustainability-related claims. This is called “greenwashing”. It can mislead you into believing a product is more sustainable than it really is.
At a minimum we expect issuers of financial products to follow the below key principles:
Claims need to be clear - They should use plain language and avoid vague or technical statements. Issuers should clearly explain what the product is claiming to deliver, how sustainability considerations are applied in practice, and any limitations or exceptions to that approach, so the overall impression is not misleading.
Substantiate their claims - They should support claims with evidence. Where labels such as “green” or “sustainable” are used, these characteristics are expected to be a material part of the investment strategy and should be clearly explained by the issuer.
The message needs to be consistent - Investors should see consistent terminology and tone across all channels, with any qualifications or exceptions clearly highlighted. Advertising should be balanced and hyperlinks to further information should be kept up to date.
Third-party reliance - Where issuers rely on third-party services, they need to ensure third-party services match actual practices and how they are described. This is because responsibility remains with the issuer.
In New Zealand, financial providers must not mislead or deceive investors. Any claims made by issuers, including sustainability-related claims, should be clear and accurate, and supported by reasonable grounds at the time they are made.
The FMA is responsible for supervising conduct and disclosures by providers, and may take regulatory action where potential breaches are identified.
You can report concerns if you believe:
- Advertising or conduct is misleading or deceptive;
- Disclosures are false, incomplete or confusing; or
- Key information has been omitted.
Read more about how to raise a concern or make a complaint