Page last updated: 08 May 2023

Contact

How to get in touch with the FMA, and details of who to contact if the matter doesn't fall under our remit or can more easily be resolved by another government agency or organisation.

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When to contact us

In some situations, there are other Agencies and organisations who are best placed to help.

View a list of links to other organisations that are better placed to help based on your needs.

Who to contact

Phone

Phone: 0800 434 566
Overseas Calls: 00 64 3 962 2695

Our lines are open Monday to Friday - 8:30am to 5:00pm

Email

If you want to	Please email us at
Ask a question Make a complaint Report a misconduct or scam Request information under Official Information Act (OIA) Provide confidential whistleblowing information	[email protected]
Submit a licence application Enquire about a licence application	[email protected]
Submit a compliance report Provide compliance information Apply for a levy waiver	[email protected]
Submit an AML/CFT report Ask about AML/CFT requirements	[email protected]
Apply for an exemption	[email protected]
Make FinTech related enquiries	[email protected]
Make a media enquiry	[email protected]
Make a speech enquiry	[email protected]

Office addresses

Auckland Office	Wellington Office
Phone
(09) 300 0400 Overseas callers please dial 00 64 9 300 0400	(04) 472 9830 Overseas callers please dial 00 64 4 472 9830
Address
Financial Markets Authority Level 5 Ernst & Young Building 2 Takutai Square Britomart Auckland, New Zealand	Financial Markets Authority Level 2 1 Grey Street Wellington, New Zealand
Mail
Financial Markets Authority DX Box CX10033 PO Box 106 672 Auckland 1143 New Zealand	Financial Markets Authority PO Box 1179 Wellington 6140 New Zealand
Courier
Financial Markets Authority Level 5 Ernst & Young Building Loading Bay 59 Tyler Street Britomart Auckland 1010 New Zealand

Complaints

We investigate a range of complaints about the conduct of individuals and businesses that operate in our financial markets. Read more about how to complain, our complaints process and how we protect whistleblowers and informants.

Complaints

Protected disclosure (whistle blowing)

If you believe there has been serious wrongdoing in relation to the financial markets by the organisation you work for, you can make a protected disclosure (whistle blowing).

Official Information Act requests

The Official Information Act 1982 (OIA) gives New Zealanders the right to request official information.

We are committed to carrying out our functions and responsibilities in an open, transparent and accountable manner. We will publish OIA statistics and some responses to requests for information every quarter.

OIAs with the FMA

Frequently asked questions

Find answers to common questions and who to get in touch with if we can’t help. Please check the information we provide in each section before contacting us – it may save you time. If you can’t find the information you’re looking for then please submit your question to us via [email protected] or call one of our helplines.

Check our FAQ's

For the hearing impaired

New Zealand Relay (NZ Relay) is a telecommunication service for people who are Deaf, hearing-impaired, deafblind, or speech-impaired. You can use NZ Relay to make telephone calls to family, businesses and government ministries.

Visit the New Zealand Relay website