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Bank Conduct and Culture Consumer Survey

Page last updated: 5 Nov 2018

The research aimed to help the FMA and the RBNZ understand:

  • perceptions of the type and quality of interactions and communications customers have with their bank;
  • awareness and experience of the banks’ complaints process;
  • level of trust New Zealanders have in their bank and the ban

Bank conduct and culture survey 2018Bank conduct and culture survey 2018

Results have been reported for n=2005 respondents who said they are currently a customer of a bank.



Bank Incentive Structures

Bank Conduct and Culture Review