When to contact us
- Contact the FMA if the scam relates to an illegal investment offer or scheme. Please ensure you include your contact details so that we can be get in touch with you.
- Consumer Protection NZ publishes a list of scam alerts on their Facebook page.
- Department of Internal Affairs lists a range of scams by format, e.g., email, text message, phone, fax and postal scams. You can report scams to them, including forwarding text message scams to 7726 (SPAM).
Information you should provide us
We will investigate the scam based on the information you provide alongside our own enquiries. Please provide us with as much information as possible, including:
- A brief overview of what’s happened, the amount you have lost, who was involved (name, websites etc.) and how you were contacted.
- If available, please provide any supporting information such as emails, screenshots, brochures, pdfs and any relevant links.
We may reach out to you for further information. Please ensure you include your contact details so that we can get in touch with you.
We are unable to help with the recovery of your funds, but we can give you advice and would encourage you to get in touch with your bank or transfer services as soon as possible. We are limited in what we can do if the scammers are overseas, but if they are in New Zealand, we can investigate and warn others.
Report a scam
