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  4. 31 March 2025

    Everyday finance

    These pages explain how everyday financial services like banking and insurance are impacted by the Conduct of Financial Institutions (CoFI) Act, what conduct you should expect from them and what to do when things don't go as expected.

  5. 27 March 2025

    Make a protected disclosure (whistleblowing)

    If you believe there has been serious wrongdoing in relation to the financial markets by the organisation you work for, you can make a protected disclosure (whistle blowing).

  7. 27 March 2025

    Scams

    This section of the FMA website contains information about investment scams, how to protect yourself from scammers, how to report a scam, examples of real life scam stories and provides a list of current scam warnings.

  8. 26 March 2025

    Make a complaint

    We investigate a range of complaints about the conduct of individuals and businesses that operate in our financial markets. This page talks about when you should complain to us and who better to contact for complaints that fall outside of our remit. You will also find out how to make a complaint and the information we need in order to process a complaint.

  9. 25 March 2025

    Financial Institutions

    A financial institution is a registered bank, licensed insurer, or licensed non-bank deposit taker (NBDT) that is in the business of providing one or more relevant services. View more about the licensing of Financial Institutions on this page.

  10. 25 March 2025

    Report a scam

    If you suspect you have been targeted by an investment or financial scam, report the scam to the FMA.

  12. 25 March 2025

    Disputes and consumer protection

    The Banking Ombudsman investigates and resolves disputes between customers and their banks. They also deal with complaints about a range of non-bank financial service providers. The Reserve Bank of New Zealand is the prudential supervisor of banks and insurance companies.

  13. 25 March 2025

    Contact

    Find out how to contact the FMA if you wish to ask us a question; make a complaint; contact our helplines, visit our offices or make a media enquiry.

  14. 21 March 2025

    Financial market infrastructures

    Financial market infrastructures (FMIs) provide channels through which payments, securities, derivatives or other financial transactions are cleared, settled or recorded. Well-functioning and efficient FMIs play a critical role in promoting financial stability and economic growth. Read more about Financial Market Infrastructures (FMI) on this page.