Thematic review of financial institutions’ product and service reviews

This report summarises the findings of a thematic review on how financial institutions assess their products and services to ensure they continue to meet consumer requirements and objectives.  

The report highlights good practices, common challenges, and areas for improvement across the sector. Regular, proactive reviews are essential for identifying risks early, maintaining fair treatment of consumers, and meeting obligations under the Conduct of Financial Institutions (CoFI) regime. It provides practical insights and examples to help financial institutions strengthen their approach and deliver better outcomes for consumers.

Download Thematic review of financial institutions’ product and service reviews [607KB]

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Media release: FMA releases thematic review on financial institutions’ product and services reviews