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12 August 2025

Recovery scams mis-claiming to be members of NZ Dispute Resolution Scheme Providers

We are aware of scammers operating recovery scams that are falsely claiming to be members or associate members of a New Zealand approved Dispute Resolution Scheme provider. These false claims are for the purpose of creating credibility to their scam operations.

See related warnings from Financial Services Complaints Ltd (FSCL)

Scam Alert: Our brand, our name, but is it us? | Financial Services Complaints Ltd

How the scams work

Recovery scams will usually claim you are entitled to some sort of payment; for example they have either found some assets in your name or they can help you recover (or have successfully recovered) money you have lost;

  • They claim to be a member of a Dispute Resolution Scheme provider e.g. the Financial Services Complaints Limited (FSCL), The Banking Ombudsman (BOS), Insurance and Financial Services Ombudsman (IFSO), or  Financial Dispute Resolution Service (FDRS).
  • The scammers will often claim that funds will be released to you once you provide personal information or make a payment (or more) to resolve the complaint, cover transaction fees, taxes, or some other expense. These claims are false. Even if you provide personal information or make the requested payments, no funds will be released.

How to avoid these scams

Check with the relevant Dispute Resolution Scheme Provider by contacting them:

See below entities we have identified that are operating this type of scams. Further entities may be added.

Entity name Website Associated entities Contact details
Investment Recovery Service www.investmentrecoveryservice.co.uk Financial Consultants & Services Ltd and Prevop Investment Recovery Service Email: [email protected];
Address: 6 Orchard Close, Wedmore, England, BS28 4DQ
Crypto Recovery Squad www.cryptorecoverysquad.com N/A Email: [email protected];
Telephone: +442038070346
Address: Krakowskie Przedmieście, 00-071 Warsaw, Poland

Important: The services of Dispute Resolution Providers are FREE and they DO NOT request payments from consumers in connection with resolving complaints.