Southern Cross Travel Insurance

Background

Southern Cross Benefits Limited (trading as Southern Cross Travel Insurance) has admitted liability for breaches of fair dealing laws and has paid $1,105,000 to the Crown.

Customers were offered a discount for being a member of Southern Cross Medical Care Society, a discount for purchasing a Southern Cross Travel Insurance policy online and a discount for purchasing a Southern Cross Travel Insurance policy using certain promotion codes. 

While statements on the Southern Cross Travel Insurance website and emails to customers represented that discounts would be applied to customers’ entire premiums, the discounts were only applied to base premiums. 

Timeline

July 2025

Following an investigation, Southern Cross Benefits Limited (trading as Southern Cross Travel Insurance) has admitted liability for breaches of fair dealing laws and has paid $1,105,000 to the Crown.

• Related media release: Southern Cross Travel Insurance admits to making misleading statements and pays more than $1million