Conduct expectations in response to COVID-19

On 17 April FMA Chief Executive Rob Everett wrote to the CEOs of the firms we license, as well as retail banks, insurers (life and general), and a range of industry associations, to acknowledge the enormous pressure being felt by the wider financial services sector and the steps they have taken to support customers during these unprecedented times. He outlined that efforts to provide wide-ranging regulatory relief are aimed at ensuring firms continue to focus on serving the needs of their customers, and his expectations on how customers (including the financially vulnerable) should be treated fairly.

Download the letter in PDF format.