Following the government announcement, for Financial Services, we will be moving to COVID-19 Lockdown level 2 at 23:59, 13 May. Until then, we remain at Level 3. Level 2 is about reducing the risk of transmission.
At Level 2, we expect to see a significant further opening of activity, but it is not business as usual.
Workplaces may re-open where contact tracing (WorkSafe contact tracing) is possible and should look to maintain a one metre separation between staff, and between staff and customers. Workplaces are encouraged to use alternative ways of working if possible. Where this isn’t possible, we expect workplaces to take a common-sense approach, apply judgement, follow good hygiene practices, and minimise contact.
Services may now be provided on customers’ premises (e.g. in homes) but interactions must be recorded for contact tracing purposes. This means, for example, that financial advisers will be able to visit clients in their homes or host meetings in the adviser’s office. We expect firms to apply judgement and common sense.
The expectations of customers, the community, workers,and regulators is that workplaces continue to meet the highest possible standards and that managers, supervisors, and individual workers actively manage adherence to the safety measures and expectations. We expect all staff to demonstrate leadership and appropriate self-supervision to ensure that standards are met and that they are looking out for the health and safety of their colleagues and community while at work.
The following guidance has been supported by WorkSafe for the Financial Services sector and shouldbe applied by any business which requires the physical presence of staff, customers or contractors at the workplace during Level 2:
We encourage workplaces to continue to engage with workers (as individuals or representatives) on any changes to work practices. As for previous lockdown levels, we want everyone to feel confident and safe when returning to work. Any consultation and/or feedback process should be ongoing so that workplaces are able to improve practices and learn lessons to continuously improve management and safety.
This guidance is to ensure the health and safety of staff, customers, and all New Zealanders and is in line with Ministry of Health expectations.
For guidance relating to cash acceptance and handling please see the RBNZ frequently asked questions.