Page last updated: 09 March 2020


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  1. 5 June 2020

    How can the financial sector support vulnerable customers?

    Rising unemployment and struggling businesses means that some New Zealanders will be considered “financially vulnerable” for perhaps the first time in their lives. On this page, Clare Bolingford, Director of Banking and Insurance at the Financial Markets Authority provides guidance for financial providers to support vulnerable customers.
  2. 12 May 2020

    Is it too soon for me to think about investing in shares?

    Times of volatility and big market swings are bringing out a lot of different emotions in New Zealand investors. Thousands of people have lost their jobs, whole sectors of the economy – aviation, tourism, hospitality and retail have taken a massive hit. So is this a good time to start thinking about investing in shares? Gillian Boyes, Investor Capability Manager at the FMA provides her thoughts.
  3. 11 May 2020

    Insurance in the time of COVID-19 – what we’re expecting from the industry

    Covid-19 has got a lot of us thinking about insurance. Am I covered if I lose my job? What happens if I can’t afford to pay my premiums?
    The FMA has been thinking about these things too. Uppermost in our mind is ensuring that insurers are treating their customers fairly. Clare Bolingford, Director of Banking and Insurance at the FMA talks about what we expect from the insurance industry.
  4. 28 February 2020

    Comment by Gillian Boyes in NZ Herald on market volatility and KiwiSaver

    KiwiSaver providers have been good at developing apps and online dashboards that help us easily check our balances. That’s all great when balances are rising, but it also means we get a box seat view when they fall, or flatline for a period.

    So what’s the right thing to do? Gillian Boyes, Investor Capability Manager at the FMA talks about navigating the market in volatile times on this page.