12 February 2021

ANZ admits breaching FMC Act for misleading representations over credit card insurance charges

Media Release
MR No. 2021 – 3

ANZ New Zealand (ANZ) has admitted to breaches of the Financial Markets Conduct Act 2013 (FMCA) for misleading representations it made in the supply of credit card repayment insurance (CCRI) to certain bank customers. A hearing to determine the penalty was held today at the High Court at Auckland.

The admissions were made as part of a resolution reached between the Financial Markets Authority (FMA) and ANZ of proceedings that the FMA filed in June 2020. The FMA had alleged ANZ charged certain customers for CCRI policies that offered no cover or benefit. The FMA claimed that ANZ breaches section 22 of the FMCA by making false and misleading representations about the cover conferred by certain policies. The FMA proceedings sought both a pecuniary penalty of $280,000 and declarations of contravention.

These are the first civil proceedings the FMA has brought under the fair-dealing provisions in part 2 of the FMCA. The FMA is now awaiting the decision of the Court and will comment after it is issued.



Media contacts:

Andrew Park
FMA Media Relations Manager
[email protected]
021 220 6770


Campbell Gibson
FMA Senior Adviser, Media Relations
[email protected]
021 945 323