Media release MR No. 2017 – 3321 July 2017
Financial services providers are fair and professional, but have work to do to explain fees and how their products are appropriate, their customers have told the FMA.
The FMA has completed its first survey of consumers’ experience of conduct. It follows the publication of the FMA’s guide to its view of conduct earlier this year. This focused on the ‘five Cs for good conduct’: capability, conflict, cul...