We can look into your complaint to see if the financial service provider might have breached a law we enforce.
IMPORTANT: New Zealand laws have changed. If your complaint is about misleading or deceptive conduct that occurred BEFORE 1 April 2014, please contact the Commerce Commission.
If your complaint is about misleading or deceptive conduct for financial products or services that occurred AFTER 1 April 2014, please contact us.
We regulate advertisements of investments but media advertisements must also comply with the Advertising Standards Authority's Code of Practice for Financial Advertising.
Some complaints we receive are about issues outside the scope of our responsibilities. Before you make a complaint, please check to ensure you are contacting the right organisation. Here are some of the specific areas we don't cover, including details on what other organisations can help instead.
We do not provide legal advice. In most cases you will need to talk to a qualified legal adviser who can tell you how the law applies to you and your particular circumstances. For free advice see the Citizens Advice Bureau.
We cannot advise on whether a company is legitimate or if you should deal with a particular company. To see if a company is registered, contact the New Zealand Companies Office.
The Companies Office also maintains registers for a range of entities such as incorporated societies, charitable trusts, and limited partnerships.
The Real Estate Agents Authority has information on your rights when you buy and sell a property. They will consider complaints about behaviour of real estate agents.
The Reserve Bank of New Zealand (RBNZ) registers banks, licenses insurers (insurance companies) and undertakes their prudential supervision. You'll find further information on the RBNZ website.
While we regulate advertisements of securities, media advertisements must also comply with the Advertising Standards Authority's Code of Practice for Financial Advertising. You can find more information about the Advertising Standards Authority and its code of practice.
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