Red flags

It is intended to empower advisers to better identify unlawful conduct and assist their clients to resolve problems with lenders. It also enables the identification of potential non-compliance and to report it to the FMA.

We value the contribution from the consumer advisory sector who can alert us to market practice that may not otherwise come to our attention. Some significant enforcement outcomes were the result of reports initiated by consumer advocates.

We recognise that not all borrowers may know what to do when they think their rights are infringed or have the confidence to come forward to the right authorities.