Consultation: Proposed fair outcomes for consumers and markets

We are seeking feedback on a proposed guide introducing how we are approaching outcomes-focused regulation, and what it will mean for providers of financial products and services. As part of this we set out seven fair outcomes for consumers and markets that we consider firms should be working towards. 

Setting out our expectations of what fairness means practically to consumers and markets is a necessary part of our work to ensure firms and markets achieve the right outcomes for New Zealanders. It is an essential part of our move towards outcomes-focused regulation. We need to be clear on what outcomes matter for consumers and financial markets; work together on this shared endeavour; and regulate in a way that gets us there.