Under Level 3, financial services businesses and staff who can operate from home must continue to do so. Workplaces may be reopened if the work cannot be done from home and the workplace can operate consistently within public health guidance and ensure the appropriate protections for workers and where applicable customers. If you are unsure about what activities you can undertake, please contact the FMA or RBNZ.
We recognise that many Financial Services businesses have been able to operate at Level 4 and may already have these measures in place. For both workplaces which will continue to operate and those who are looking to reopen part of their business in Level 3 - operating in the current environment carries great responsibility to ensure the health and safety of workers and customers. The expectations of customers, the community, workers, and regulators is that workplaces will meet the highest possible standards and that managers, supervisors, and individual workers actively manage adherence to the safety measures and expectations. We expect all staff to demonstrate leadership and appropriate self-supervision to ensure that these standards are met and that they are looking out for the health and safety of their colleagues and community while at work.
Businesses must not see the move from Level 4 to Level 3 as an opportunity to restart workplaces as quickly as possible and in an unsafe fashion.
Workplaces must engage with workers (as individuals or representatives) in any decision making for changes to work practices. We want everyone to feel confident and safe when returning to work, and be confident that if they can continue to work from home they are able to. Any consultation and/or feedback should be an ongoing process so that workplaces are able to improve practices and learn lessons to continuously improve management and safety.
The following guidance is been supported by WorkSafe for the Financial Services sector and must be applied for any business which requires physical presence of staff at the workplace during Level 3:
If a workplace reopens, it must create a formal plan which details how they are keeping people safe at Level 3 and dealing with COVID related risks. Businesses do not have to present these plans in order to operate, but will be expected to produce it when requested by WorkSafe, who will be conducting checks across New Zealand and all sectors. Further information, guidance and a template for these plans is available at WorkSafe. If you are already operating at Level 4, and have a formal plan in place, we ask that you review these against Level 3 guidance.
This guidance is to ensure the health and safety of workers, customers, and all New Zealanders and is in line with Ministry of Health expectations. This guidance has been assessed by WorkSafe New Zealand and meets their expectation for management of COVID-19-related risks in the workplace. This endorsement is subject to the following disclaimer:
WorkSafe does not accept any responsibility or liability to you, whether in contract, equity or tort, or under any other legal principle, for any direct or indirect losses or damage of any kind arising from use of this document. This includes any action taken as a result of reading, or a reliance placed on WorkSafe as a result of having read, any part or all of, the document. Without limiting the above, you are advised that:
The information provided is not in substitution for or in any way an alteration to the laws of New Zealand or any official guidelines or requirements.