Capable, confident and well-informed investors are an essential part of healthy financial markets. Part of our role is to help investors build this capability.
Our first Investor Capability Strategy in 2015 identified that investors needed help to build their levels of capability. Since then, insights we’ve gained from the key activities outlined in our 2016 and 2017 Annual Reports have given us a better understanding of how to influence investor behaviour. This revised strategy sets out our new areas of focus – responding to the ‘investor understanding’ and ‘investor behaviour’ drivers of risk identified in our Strategic Risk Outlook.
We survey consumers to understand current issues and consumer perceptions. Some of these surveys are conducted jointly with other agencies. We also test key resources with an online panel of consumers. Feedback helps us ensure we are clearly communicating the steps a capable investor should take when considering a specific product or activity.
Consumer advisory network
Our consumer advisory network helps us ensure consumer perspectives are considered and addressed in our investor capability strategy and initiatives, and in our broader regulatory activities.
Current member organisations
Banking Ombudsman Scheme
Consumer New Zealand
Financial Dispute Resolution
FSCL – Financial Services Complaints Limited
Insurance and Financial Services Ombudsman Scheme
National Building Financial Capability Charitable Trust