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Consumer views of financial providers' conduct

Page last updated: 18 Apr 2019

The aim of the research is to help the FMA understand consumer experience of the conduct of (and communications) from financial service providers.

Consumer Views of Financial Providers’ Conduct 2018Consumer Views of Financial Providers’ Conduct 2018

Throughout this report, the 2018 results have been compared against 2017 and significant differences noted.

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Consumer experience of financial providers conduct 2017