KiwiSaver sales and advice

This guidance note outlines our view on what advisers or providers of KiwiSaver should talk to investors about, types of advice and the use of customer incentives.

Download the KiwiSaver sales and advice guidance note 2017, PDF.

This guidance replaces our 2012 Guidance Note: Sale and Distribution of KiwiSaver. Our previous approach emphasised that personalised advice should be given only by those advisers who were eligible by law to give it. We have received feedback that our approach resulted in some people not getting the help they needed, as firms saw it as risky to provide advice.