Page last updated: 30 November 2023

Regulatory co-operation

We coordinate our efforts and share intelligence with other government agencies to ensure our work is informed, proportionate and effective.

The Council of Financial Regulators (CoFR) – Kaunihera Kaiwhakarite Ahumoni – contributes to maximising New Zealand’s sustainable, economic wellbeing through effective and responsive regulation of the financial system in New Zealand. Read more on the CoFR website

Consumer vulnerability framework

CoFR has agreed to a non-binding framework for industry when developing or reviewing the way it treats vulnerable customers. When considering customer vulnerability practices, we would expect industry to consult widely in developing your own terminology, procedures, and processes for assisting vulnerable consumers. These should focus on the evolving needs of the consumers you serve, should be appropriate for your business and in accordance with any specific legislative requirements. 

Consumer vulnerability framework